Comit Marketing has been a customer of Novara since 2002 - www.comitmarketing.com. As Ireland's leading provider of public relations and marketing services for the technology industry, our web presence is a key part of our service delivery mechanism.

Novara's commitment to customer service is illustrated by the following experience we had. In 2003 we were doing a promotion for a major client. As luck would have it there was an interruption in the hosting service 30 minutes before the launch.

I rang Novara immediately and the managing director himself took charge of getting the issue resolved for me. The service was restored within less than 10 minutes.

Imagine my surprise when, unprompted, a full refund of my annual hosting fee arrived in the post 2 days later with a short note from the MD apologising for the disruption.

Since then we have had no interruptions in service whatsoever and recommend Novara to our friends and acquaintances.

Allan Chapman, Comit Marketing
www.comitmarketing.com